This Privacy Policy outlines the terms and conditions under
which we will process the information you provide on this
website when using our Services (‘Services’).
You may be able to access links to other websites through
this website which may not be governed by this Privacy Policy.
As a UK based organisation, we take reasonable care to
comply with the requirements of the UK Data Protection Act
1998. The data controller for any information you provide
on this web site is Harlands Services Ltd, 1st Floor, Central Square South, Orchard Street, Newcastle upon Tyne, NE1 3AZ (‘We, us, our’). We
are a privately owned organisation. Should any other company
become the data controller, this will be made clear when
you provide your personal information.
Any information you provide via this web site will be retained
by us and may be held in paper and electronic form. From
time to time we may be required to disseminate the information
you have provided by e-mail, fax, SMS, verbally, data import
or data export.
The data controller will use your information together
with other information for administration, marketing, customer
services and profiling your website and service usage and
preferences. We may also disclose your information to our
partners, service providers and agents for these purposes
(please see below).
All information you provide on this website will be stored
by us on computers in the UK. We ask that you take note
of the following:
Information we request from you will be used to manage
your access to our Services. We will also use the information
you provide to develop our Services offerings in line with
your changing needs.
Information provided by you in connection with account
details, credit or debit card numbers, expiry date and billing
or delivery address will be used by us to process transactions
both with you and on your behalf. These details will be
stored on secure servers and may be used by us to facilitate
and personalise future transactions with you.
If you apply for credit then to help us to make credit
decisions about you, to prevent fraud, to check your identity
and to prevent money laundering, we may search the files
of credit reference agencies who will record any credit
searches on your file. We may also disclose details of how
you conduct your account to such agencies. The information
may be used by other credit grantors for making credit decisions
about you and the people with whom you are financially associated
for fraud prevention, money laundering prevention and occasionally
for tracing debtors.
We will use your contact details (your name, job title,
telephone, fax and mobile number and your postal address)
to provide any Services requested by you and also to inform
you about important changes and developments to our Services.
From time to time it may be necessary for us to share your
personally identifiable information with organisations that
are our business partners, service providers and agents.
They may contact you by mail, telephone, SMS or e-mail to
let you know about any goods, services or promotions that
may be of interest to you. We will not distribute your personally
identifiable information to third parties without your prior
approval. However, please note that should you refuse to
allow us to provide your personally identifiable information
to our business partners this may affect the Services that
we provide for you. In the event that this may be the case
we will advise you accordingly.
Apart from data collected by cookies (please see below),
we may monitor customer traffic patterns, website usage
and related website information in order to optimise the
Services. We may give aggregated statistics to third parties,
but these statistics will not include any personally identifiable
information.
From time to time we may ask for further information about
you as part of our on-going marketing, research and new
product development initiatives. This information will be
used to enable us to better understand your needs and to
develop our Services in line with these needs. We will not
distribute this information to any third parties without
your prior approval.
In the event that you provide us with information pertaining
to another person, you confirm that they have appointed
you to act on their behalf. You confirm that you are authorised
to approve the processing of their personal data, including
sensitive personal data and to the transfer of their information
outside the European Economic Community and to receive on
their behalf any data protection notices.
We make use of cookies to gather valuable information about
how users move around the site. A cookie is a small file
that can be placed on your computer’s hard disk for
record keeping purposes. They enable us to understand how
the site is used and to make improvements. The information
we gather by use of cookies does not include personally
identifiable information.
Third party companies may collect such data on our behalf
to measure web site performance. Information collected is
aggregated for reporting purposes. No personally identifiable
information is collected by this service.
The use of the Services assists us in measuring and improving
the structure and ease of use of our websites.
You are not obliged to accept cookies and may modify your
browser so that it will not accept cookies. However, please
be aware that if you do so, certain Services on our websites
may not be available to you.
For more information about these cookies, how you can opt-out
of receiving them and how this will affect your use of our
websites, please contacts us at Harlands Services Ltd, 2nd Floor, 1st Floor, Central Square South, Orchard Street, Newcastle upon Tyne, NE1 3AZ, e-mail: webmaster@harlands-ddms.co.uk,
telephone: 01444 449150.
Aggregate statistical information provided by us to any
other third party regarding website usage will not include
personally identifiable information without your prior approval.
Your personal data will be held on our secure server environment.
As no data transmissions over the Internet can be guaranteed
to be 100% secure, we cannot ensure or warrant the security
of any information you transmit to us and you do so at your
own risk.
You have certain rights under the Data Protection Acts
1988. You have the right to be told what personal information
we hold about you on our databases. Should you wish us to
provide you with this information please write to Harlands Services Ltd
at 1st Floor, Central Square South, Orchard Street, Newcastle upon Tyne, NE1 3AZ,
e-mail: webmaster@harlands-ddms.co.uk or telephone: 01444 449150,
stating your full name, your address and contact details
outlining your request. Please note that an administration
charge of £10 will be made for fulfilling any request
for information we hold about you.
You have a right to ask us to correct any inaccuracies
you may find in the data we hold. To make sure we follow
your instructions correctly and to improve our service to
you through training of our staff, we may monitor or record
telephone calls. Should you wish to submit a request for
data correction please send your request in writing to Harlands Services Ltd
at 1st Floor, Central Square South, Orchard Street, Newcastle upon Tyne, NE1 3AZ,
e-mail: webmaster@harlands-ddms.co.uk or telephone: 01444 449150,
stating your full name, your address and contact details
outlining your request.
You may also exercise your right to opt out of the use
of your information for purposes not directly related to
the provision of Services to you. These may include, but
are not restricted to, marketing, market research and service
development. If you do wish to opt out at any time please
send a request in writing to: Harlands Services Ltd
at 1st Floor, Central Square South, Orchard Street, Newcastle upon Tyne, NE1 3AZ,
e-mail: webmaster@harlands-ddms.co.uk or telephone: 01444 449150,
stating your full name, your address and contact details
outlining your request.
By returning or submitting a form with your personal information
to us, should the need arise; you consent to our transferring
your information to countries outside the European Economic
Community which may not provide the same level of data protection
as the UK. If we do make such a transfer we will endeavour
to put a contract in place to ensure your information is
protected.
Any changes to the privacy policy will be posted here.
Please feel free to send us your comments or queries regarding
the above points.
Harlands Services Ltd
1st Floor, Central Square South, Orchard Street, Newcastle upon Tyne, NE1 3AZ
e-mail: webmaster@harlands-ddms.co.uk
telephone: 01444 449150
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